/* ================================================================
   Mesa de Serviço de TI — layout da aplicação.
   Construído sobre os tokens e componentes de tokens.css.
   ================================================================ */

.shell{display:grid;grid-template-columns:230px 1fr;min-height:100vh}
@media (max-width:880px){.shell{grid-template-columns:1fr}}

.side-nav{background:var(--cit-navy-500);color:#fff;display:flex;flex-direction:column;padding:20px 14px;gap:4px;position:sticky;top:0;height:100vh;overflow-y:auto}
@media (max-width:880px){.side-nav{position:static;height:auto}}
.side-nav .brand{display:flex;align-items:center;gap:10px;padding:6px 10px 22px;flex:0 0 auto}
.side-nav .brand strong{font-family:var(--cit-font-display);font-size:15px;letter-spacing:-0.01em}
.side-nav .brand span{display:block;font-size:10px;color:rgba(255,255,255,.56);letter-spacing:.08em;text-transform:uppercase}
.side-nav a{display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:8px;font-size:13.5px;font-weight:500;color:rgba(255,255,255,.68)}
.side-nav a:hover{background:rgba(255,255,255,.06);color:#fff;border-bottom:none}
.side-nav a.on{background:rgba(255,255,255,.10);color:#fff;font-weight:600;position:relative}
.side-nav a.on::before{content:"";position:absolute;left:-14px;top:8px;bottom:8px;width:2px;background:var(--cit-turquoise-500)}
.side-nav a svg{width:16px;height:16px;flex:0 0 auto;opacity:.9}
.side-nav .nav-group{margin-top:18px;padding:0 12px 6px;font-size:10px;font-weight:600;letter-spacing:.14em;text-transform:uppercase;color:rgba(255,255,255,.4)}
.side-nav .spacer{flex:1 1 auto}
.side-nav .user-chip{display:flex;align-items:center;gap:10px;padding:10px;border-radius:10px;background:rgba(255,255,255,.06);margin-top:10px}
.side-nav .user-chip .name{font-size:13px;font-weight:600;color:#fff}
.side-nav .user-chip .role{font-size:11px;color:rgba(255,255,255,.56)}

.main{display:flex;flex-direction:column;min-width:0}
.topbar{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:16px 28px;background:#fff;border-bottom:1px solid var(--cit-border-color);position:sticky;top:0;z-index:5}
.topbar h1{font-size:20px;margin:0}
.content{padding:26px 28px 60px;flex:1 1 auto}
.burger-btn{display:none;background:none;border:1px solid var(--cit-border-color-strong);border-radius:8px;width:36px;height:36px;align-items:center;justify-content:center;cursor:pointer}
@media (max-width:880px){
  .burger-btn{display:inline-flex}
  .side-nav{display:none}
  .side-nav.is-open{display:flex}
}

.avatar{width:32px;height:32px;border-radius:50%;background:var(--cit-blue-50);color:var(--cit-blue-700);display:flex;align-items:center;justify-content:center;font-family:var(--cit-font-display);font-weight:700;font-size:13px;flex:0 0 auto}

/* Login */
.auth-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--cit-navy-500);padding:20px}
.auth-card{width:100%;max-width:380px;background:#fff;border-radius:14px;padding:34px 30px;box-shadow:0 24px 64px rgba(18,42,52,.25)}
.auth-card .brand{display:flex;align-items:center;gap:10px;margin-bottom:22px}
.auth-card .brand strong{font-family:var(--cit-font-display);font-size:16px;color:var(--cit-navy-500)}

/* Filtros e barra de lista */
.filter-bar{display:flex;flex-wrap:wrap;gap:10px;align-items:flex-end;margin-bottom:18px}
.filter-bar .field{min-width:160px}
.search-input{position:relative;flex:1 1 220px}

/* Kanban */
.kanban{display:grid;grid-template-columns:repeat(5,minmax(220px,1fr));gap:14px;overflow-x:auto;padding-bottom:8px}
.kanban-col{background:var(--cit-bg-subtle);border:1px solid var(--cit-border-color);border-radius:12px;padding:12px;min-width:220px}
.kanban-col h4{font-size:12px;text-transform:uppercase;letter-spacing:.08em;color:var(--cit-text-muted);margin:0 0 10px;display:flex;justify-content:space-between}
.kanban-card{background:#fff;border:1px solid var(--cit-border-color);border-radius:10px;padding:12px;margin-bottom:10px;display:flex;flex-direction:column;gap:8px;transition:box-shadow var(--cit-duration-hover) var(--cit-ease)}
.kanban-card:hover{box-shadow:var(--cit-shadow-md)}
.kanban-card .num{font-family:var(--cit-font-mono);font-size:11px;color:var(--cit-text-muted)}
.kanban-card .title{font-size:13.5px;font-weight:600;color:var(--cit-text-primary)}

/* Priorização (impacto x urgência) */
.priority-grid{display:grid;grid-template-columns:auto repeat(3,1fr);gap:6px;align-items:stretch;font-size:12.5px}
.priority-grid .hd{font-weight:600;color:var(--cit-text-muted);text-align:center;padding:6px 4px}
.priority-grid .rh{font-weight:600;color:var(--cit-text-muted);display:flex;align-items:center;padding:6px 8px}
.priority-cell{border-radius:8px;padding:8px;text-align:center;border:1px solid var(--cit-border-color);cursor:pointer}
.priority-cell.is-selected{outline:2px solid var(--cit-turquoise-500);outline-offset:1px}

/* Timeline de comentários / auditoria */
.timeline{display:flex;flex-direction:column;gap:14px}
.timeline-item{display:flex;gap:12px}
.timeline-item .bullet{width:8px;height:8px;border-radius:50%;background:var(--cit-blue-300);margin-top:7px;flex:0 0 auto}
.timeline-item.is-internal .bubble{background:var(--cit-amber-50);border-color:rgba(184,121,26,.28)}
.bubble{flex:1 1 auto;background:var(--cit-bg-subtle);border:1px solid var(--cit-border-color);border-radius:10px;padding:12px 14px}
.bubble .meta{font-size:11.5px;color:var(--cit-text-muted);margin-bottom:4px;display:flex;gap:8px;flex-wrap:wrap}
.bubble .body{font-size:14px;white-space:pre-wrap}
.audit-item{font-size:12.5px;color:var(--cit-text-muted);display:flex;gap:8px}
.audit-item .dot{width:5px;height:5px;border-radius:50%;background:var(--cit-neutral-400);margin-top:6px;flex:0 0 auto}

/* CSAT */
.star-rating{display:flex;gap:4px}
.star-rating button{background:none;border:none;cursor:pointer;padding:2px;color:var(--cit-neutral-300)}
.star-rating button.is-active,.star-rating button:hover{color:var(--cit-amber-500)}
.star-rating svg{width:26px;height:26px}

/* Bars mini-chart (volume por dia) */
.bars{display:flex;align-items:flex-end;gap:6px;height:64px}
.bars i{flex:1 1 auto;background:var(--cit-blue-300);border-radius:3px 3px 0 0;display:block}
.bars i.hot{background:var(--cit-amber-500)}

/* Progress bar SLA */
.sla-bar{height:6px;border-radius:99px;background:var(--cit-bg-muted);overflow:hidden}
.sla-bar > i{display:block;height:100%;border-radius:99px}
.sla-bar.ok > i{background:var(--cit-green-500)}
.sla-bar.risco > i{background:var(--cit-amber-500)}
.sla-bar.estourado > i{background:var(--cit-red-500)}

.pagination{display:flex;gap:6px;justify-content:center;margin-top:18px}
.pagination a,.pagination span{min-width:32px;height:32px;display:inline-flex;align-items:center;justify-content:center;border-radius:6px;border:1px solid var(--cit-border-color);font-size:13px;color:var(--cit-text-secondary)}
.pagination a.on{background:var(--cit-primary);color:#fff;border-color:var(--cit-primary)}

.color-swatch{width:16px;height:16px;border-radius:4px;display:inline-block;vertical-align:-3px;margin-right:6px;border:1px solid rgba(0,0,0,.1)}

@media print{.side-nav,.topbar,.no-print{display:none !important}.shell{display:block}}